Everything you need to know about how your Glowly order travels to you, and what happens if it's not right for you. Questions? Email us at hello@theglowly.com, a real person replies within 24 hours on weekdays.
Delivery times
- Free tracked shipping worldwide on every order.
- Processing: orders are packed and handed to the carrier within 1–3 business days.
- Delivery: most orders arrive within 8–15 business days after shipping. Some destinations or busy periods can take up to 25 business days.
- Where we ship from: our international fulfilment warehouse.
Tracking your order
You'll receive a tracking link by email as soon as your order ships. Tracking can take 3–5 days to show its first update while the parcel is on its way to the international carrier.
Orders on their way
Once your order has shipped, we can't stop or redirect the parcel. You keep all your rights described below. If your order hasn't arrived within 30 days of purchase, contact us and we'll resend it or refund you in full.
Customs, taxes & duties
For EU orders, VAT is included in the price at checkout, so there is nothing to pay on delivery. For other countries, local import duties may apply in rare cases.
Wrong address?
Please check your address at checkout. If you notice a mistake, email us within 12 hours of ordering and we'll correct it before your order ships.
Our 60-day money-back guarantee
- Give it a fair try: wear your ring daily for at least 14 days.
- Contact us within 60 days of delivery (the delivery date shown by tracking) with your order number and a few words about your experience.
- We'll find a solution: sometimes a different colour suits you better, and we'll gladly arrange a swap. If you'd still like a refund, we'll send you return instructions.
- Return your ring within 14 days of receiving the instructions. Return shipping is paid by the customer; please use a tracked service.
- Refund: once your ring arrives back with us, we refund the full product price to your original payment method within 5 business days.
Returns are required for refunds under this guarantee. In some cases, at our discretion, we may offer a refund or a partial refund without asking you to send the ring back. The guarantee applies once per customer and household. Requests received more than 60 days after delivery are not covered by this guarantee; your legal rights below still apply.
Faulty, damaged or wrong item
If your ring arrives damaged, has a manufacturing fault, or isn't what you ordered, email us a photo and we'll send a free replacement or a full refund, whichever you prefer. You don't need to send anything back. This doesn't affect your legal rights for faulty goods.
Your 14-day right of withdrawal (EU & UK)
Our guarantee is in addition to your legal rights. If you live in the EU or UK, you can withdraw from your purchase within 14 days of receiving your order without giving a reason. Just tell us by email (a clear statement is enough), then send the ring back within 14 days. You pay the direct cost of returning it. We'll refund all payments received from you, including delivery costs, within 14 days of hearing from you; we may wait until we've received the ring back or you've sent us proof of posting.
Contact
Email: hello@theglowly.com · Mon–Fri, reply within 24 hours.
Glowly is operated by Andrii Volianytskyi, Miraventos, lote 9, 2950-067 Palmela, Portugal